How to make a purchase

Order on the website

Add the selected products to your cart. Before completing the purchase, check the contents of your cart and the entered data. After completing the purchase, you will receive an email with information about the preparation of your order. At this stage, the contract for the purchase of the ordered products between the buyer and the provider is concluded. By clicking the "Confirm order" button, you confirm that you are aware of and agree to the terms and conditions.

We offer several payment methods:

  • PayPal online application (online payment via www.paypal.com). After confirming the payment method, you will be redirected to the PayPal server, where you follow their instructions (instructions are in English). Once the payment is completed, your order will be processed and delivered.
  • with a payment card (Mastercard, Visa). Payment by credit card is secured with an SSL certificate. The data you enter into the designated fields is encrypted during transfer between the online store and the credit card payment provider. For more information about online credit card payments, please contact the issuer.
  • by proforma invoice We will send you a proforma invoice and payment details by email. The proforma invoice must be paid within 72 hours, otherwise your order will be cancelled. If you have any problems with payment, please let us know at hello@cheekymonkey.si. In case of product reservations, products must be paid for by proforma invoice.
  • by cash on delivery (cash payment upon receipt of goods). You pay for the order in cash to the courier who will deliver the package. The package is delivered by Pošta Slovenije, no cash on delivery fee is charged.

Cash on delivery This payment method is only available to customers from Slovenia and Croatia. If you are located in any other country, please choose another payment method.

Currency All product prices are final and in euros (€). They include 22% tax and are displayed next to each individual product. We reserve the right to change prices at any time. Shipping costs and other possible costs incurred are not included in the displayed product prices.

Tax and customs Every order on our website includes 22% tax. When sending shipments outside the EU, we are not responsible for any costs incurred. Customs duties and import taxes are solely the responsibility of the buyer.

Delivery We will send you the ordered products within 1-5 business days (unless otherwise stated in the product description). Shipments usually take 2-3 business days to arrive at their destination, while international shipments may take longer (7-10 business days). We ship with Pošta Slovenije and with GLS and DHL Express delivery companies, which mainly depends on the size and weight of the shipment. We recommend that you are home at the time of delivery so that you can receive the shipment.

Returns and exchanges If you are not satisfied with your purchase, please let us know as soon as possible so that we can meet your wishes. Please note that if you change your mind or wish to exchange a product, you will have to cover the return costs yourself, and in case of an exchange, the buyer also covers the shipping cost of the new product.

Unfortunately, we cannot accept damaged products, so please handle products carefully before returning them. You have 14 days from the date you received the product to return it.

Refunds First, check your bank account to see if the purchase price has been refunded. Then contact the bank, as it may take several days for the refund to appear on your bank card. If you were unsuccessful, please contact us at hello@thecheekymonkey.eu, where we will do our best to resolve the issue.

We also ask you to read our General Terms and Conditions before making a purchase.

Have we not answered your questions? Do not hesitate to write to us at hello@thecheekymonkey.com. We will be happy to help you.

Order via email or Facebook messenger

You can also place an order via email hello@thecheekymonkey.eu or via messenger on Facebook. Please provide us with the name of the product, or you can send us a link to the product. We are also happy to answer content questions, and if you wish, we will help you with the final selection of items.

For orders via email or Facebook, only cash on delivery or proforma invoice payment is possible.

More information at: cash on delivery

We will need the following information from you:

  • buyer details, address, phone number and email address, so that we can send you notifications about the order status.
  • delivery details, when the billing and delivery addresses are not the same.