Complaints, exchanges and returns

PRODUCT COMPLAINTS

If your product was damaged during transport or is not working, please notify us immediately upon receipt of the package using the forms below. We sincerely apologize for any inconvenience, and we will handle your complaint with priority.

In case you received a damaged, non-functional, or incorrect item, please contact us at hello@thecheekymonkey.eu

Please do not send back products that are damaged or not working properly. 

WITHDRAWAL FROM PURCHASE

By law, the buyer has the right to withdraw from the purchase for any reason and without explanation within 14 days of receiving the package. To exercise this right, please contact us at hello@thecheekymonkey.eu

The product you wish to return must be undamaged, in its original or suitable packaging, with all parts and accessories. Please send the product by registered mail.

The purchase price will be refunded or an exchange will be made within 14 days of receiving your package at our central warehouse or from receiving confirmation of the sent shipment to our email.

Shipping costs are always covered by the sender. We do not accept shipments with cash on delivery.
When withdrawing from a contract where the buyer used a promotional code, these funds are considered a discount and are not returned to the user. Only the paid amount is refunded.
More information regarding product returns can be found in the terms and conditions. For any additional questions, please write to us at hello@thecheekymonkey.eu

The purchase price will be refunded or an exchange will be made within 14 days of receiving your package at our central warehouse or from receiving confirmation of the sent shipment to our email.